Question 1

How soon can I expect delivery?

Accepted Answer

For in-stock items, please expect the following delivery times for orders placed before 4:30 PM CET/CEST:
- Netherlands: next day delivery- Germany: within 1-3 working days- France: within - 2-4 working days- UK: within - 2-5 working days
For more information about the delivery of your order, please contact our customer service by email at info@sophiesiero.com.
The expected delivery time starts after receipt of your payment. The daily deadline (on working days) for sending orders is 3:30 PM.

Question 2

Who delivers your packages?

Accepted Answer

We use the delivery services of DPD and Postnl.

Question 3

Can I track the status of my order?

Accepted Answer

At the time of shipment you will automatically receive a Track and Trace code via e-mail, with which you can check the status of your order and the location of the package.

Question 4

Who delivers my order?

Accepted Answer

All deliveries are made by DPD or Postnl. Delivery takes place on the specified day, at the specified delivery address. Tip: You can have your order delivered to your work; so you can be sure that you will receive it quickly.

Question 5

Can I make a delivery appointment?

Accepted Answer

You cannot make a delivery appointment because this depends on the route of the DPD driver.

Question 6

How much are the shipping costs?

Accepted Answer

We charge the following shipping costs:- NL & Belgium: €4.95 standard shipping, free shipping for orders of €50.00 and more.- Germany: €5.95 standard shipping, free shipping on orders of €50.00 and above.- France: €6.95 standard shipping, free shipping for orders of €100.00 and above.

Sophie Siero

Bags - Purses and Accessories

Frequently asked questions